CTS Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive, basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: darla@cloudtrainig.com
By Phone: 806-793-3301

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Terms and Conditions

Payment
Payments for classes are due within 30 days of the class date. You may credit card, check or direct deposit.

Shipping/Delivery Policies
Online classes – A class meeting link and PDF of the book will be emailed to the student prior to the class. Our goal is to send the materials once the cancellation deadline, which is 5 days prior to the class, has passed. If the cancellation deadline has passed and you have not received the class materials, please email darla@cloudtraining.com.

In-Person classes – The class materials will be provided on the day of the class.

Refund/Return Policy
If you are not satisfied with the class presentation or the quality of the materials used in the class, please submit a written explanation detailing the reasons you were not satisfied.

Refunds
are granted on a case-by-case basis. However, in our 25 plus year history of the business, we have never had a customer who was not satisfied with the quality of the training. If an employee or student registers for the wrong class or leaves the company before the cancellation deadline, a refund will be issued for the class, or you may send a substitute.

Cancellation
The cancellation deadline is 5 business days prior to the class. If you are unable to attend, you may send a substitute. If you are a "no show" or you do not send a substitute, you will be charged full price for the class.

Cloud Training Services will consider emergency situations such as a death in the family, illness, and weather and will make every attempt to work with the person in the event of an emergency.

The cancellation deadline for a private class is 10 business days prior to the class. If a customer cancels a private training within 10 business days prior to the class, the customer will be responsible for half of the class fee.

Concerns
Any concerns about our classes should be emailed darla@cloudtraining.com